05-21-2026, 11:48 PM
Five days on a larger redeem is on the slow side but not automatically a red flag, especially if it's your first big ACH versus the small gift cards you'd done before. Bigger amounts and a new payout method often kick it into a manual review queue, and those move slower over weekends.
What I'd actually watch: are they communicating, and have they asked for anything extra. Silence isn't great but support telling you it's routine is something. Give it a couple more business days. If it crosses say 7 to 10 with zero movement and no doc request, then I'd start escalating in writing and keep every reply. Keep us posted, threads like this help the next person.
What I'd actually watch: are they communicating, and have they asked for anything extra. Silence isn't great but support telling you it's routine is something. Give it a couple more business days. If it crosses say 7 to 10 with zero movement and no doc request, then I'd start escalating in writing and keep every reply. Keep us posted, threads like this help the next person.